IT Engineer
Updater · USA
Full-time Remote Software Engineering
Overview
Updater is seeking an IT Engineer to join their IT team, focusing on helpdesk operations and IT knowledge management. This role involves providing first-line support for IT requests, managing documentation for troubleshooting, and ensuring smooth operations across various software tools. It is ideal for IT professionals who are detail-oriented and interested in enhancing IT support through effective documentation and AI tools.
Highlights
- Serve as the first point of contact for IT support requests and resolve Tier 1/2 issues.
- Provide end-user support for macOS and Windows, Microsoft Intune, Okta SSO, and Google Workspace.
- Manage ticket queue, ensuring response and resolution SLAs are met.
- Lead the IT knowledge management program to improve documentation practices.
- Support employee onboarding, offboarding, and hardware lifecycle management.
Summarized from a listing on Jobicy. KenKey.com is not the employer and does not process applications — apply on the original posting.