Tier III Service Desk Engineer
Unio Digital · USA
Full-time Remote azureciscosecurityvideo
Overview
Unio Digital, an Arizona-based managed service provider, is seeking a Tier III Service Desk Engineer to enhance their IT support team. This role involves resolving complex technical issues, leading client onboarding, and managing project initiatives. Ideal candidates will possess strong problem-solving skills and a passion for delivering high-quality user support in a collaborative setting.
Highlights
- Lead and support the helpdesk environment for managed service clients.
- Coordinate and manage client projects, ensuring successful communication between technical teams and clients.
- Provide direct technical assistance to clients in person, via phone, or electronically.
- Develop project plans for client onboarding and standardization projects.
- Mentor Tier I and Tier II service desk technicians to foster a knowledgeable team environment.
Summarized from a listing on Remotive. KenKey.com is not the employer and does not process applications — apply on the original posting.