Tier III Service Desk Engineer
Unio Digital · Worldwide
Full-time Remote azureciscosecurityvideo
Overview
Unió Digital is seeking a Tier III Service Desk Engineer to join their Arizona-based managed service provider team, which specializes in IT services and security solutions. The role involves resolving complex technical issues, leading client onboarding, and managing project initiatives. Ideal candidates will possess strong problem-solving skills and a commitment to providing high-quality user support in a collaborative setting.
Highlights
- Serve as the escalation point for complex technical issues within the helpdesk environment.
- Coordinate and manage client projects, ensuring successful communication between technical teams and clients.
- Provide direct end-user support and training during the onboarding process.
- Install, configure, and troubleshoot hardware and software issues.
- Mentor Tier I and Tier II service desk technicians to foster team collaboration.
Summarized from a listing on Remotive. KenKey.com is not the employer and does not process applications — apply on the original posting.