Senior Software Engineer – Customer Experience Platform
Hopper · USA
Full-time Remote Software Engineering
Overview
Hopper is seeking a Senior Software Engineer for their Customer Experience Platform team, which focuses on enhancing the post-booking journey for travelers. The role involves designing and developing core systems that support customer interactions, including self-service tools and AI-driven solutions. This position is ideal for engineers who enjoy working collaboratively across various teams to create scalable and intelligent customer service systems.
Highlights
- Design and build backend and full-stack systems for HTS Assist and customer self-service flows.
- Develop scalable APIs and microservices to support complex post-booking journeys.
- Collaborate with Product, Design, AI, Data, and Operations teams.
- Work on internal tools used by support agents and enhance AI-driven voice and chat solutions.
- Report to a Senior Engineering Manager and work alongside engineers focused on platform services.
Summarized from a listing on Jobicy. KenKey.com is not the employer and does not process applications — apply on the original posting.